Boeing Customer Support Portal
Boeing required a unified customer support portal to serve airlines worldwide, providing instant access to technical documentation, parts ordering, and maintenance scheduling.
Project Overview
We built an enterprise-grade portal integrating multiple Boeing systems, providing real-time access to technical manuals, parts inventory, and support ticketing. The solution includes AI-powered search, predictive maintenance alerts, and multi-language support.
Key Challenges
- Technical documentation scattered across 15+ legacy systems
- Average support ticket resolution time exceeding 72 hours
- Manual parts ordering process prone to errors and delays
- No predictive maintenance capabilities leading to costly AOG situations
- Language barriers limiting support to English-speaking regions only
Our Approach
How we tackled the challenge step by step
Systems Integration Analysis
Mapped 15+ legacy systems across Boeing's infrastructure, identifying data sources, APIs, and integration points. Created a comprehensive data flow diagram covering parts inventory, documentation, and support workflows.
Security & Compliance
Implemented ITAR compliance and aerospace industry security standards. Designed role-based access control with granular permissions for different airline partners and Boeing personnel.
Global Infrastructure
Deployed across 6 Azure regions with automatic failover and CDN integration for documentation delivery. Ensured sub-2 second load times for users worldwide, including bandwidth-constrained locations.
AI Enhancement
Integrated natural language processing for intelligent search across millions of technical documents. Built predictive models analyzing aircraft sensor data to anticipate maintenance needs.
What We Delivered
Complete solutions designed for lasting impact
Unified portal serving 500+ airline customers globally
AI-powered search engine for 2M+ technical documents
Real-time parts inventory system with supply chain integration
Predictive maintenance dashboard with IoT sensor integration
Multi-language support for 12 languages
Mobile-responsive design for field technicians
Analytics platform tracking support metrics and SLA compliance
Measurable Impact
The results speak for themselves
The new portal processes over 100,000 support requests monthly, with automated resolution for 40% of common issues, significantly reducing operational costs while improving customer satisfaction scores by 35%.
The portal Oppy delivered has revolutionized how we support our airline customers. The AI-powered search alone has reduced support ticket resolution time by 60%. This platform is now central to our customer service strategy.
Ready for similar results?
Let's discuss how we can help transform your technology infrastructure.